So a couple weeks ago I was lucky and blessed enough to win a free airbrush tan from
Hollywood Tans on Twitter. I emailed them and received a confirmation email that my technician would be in contact with me soon. Not long after I received a call from Tracy, my "technician". I missed her first call since I was working, got her voicemail and preceeded to call her back to schedule my appointment....
Now, let me stop here and tell you about today, the day I scheduled my airbrush. I drove over to Hollywood Tans in pouring down rain for my free airbrush and boy was I excited. When I got there, Tracy was no where to be seen. I waited.... and waited... and waited.... and about 20 minutes after I kind of got the point she wasn't coming in (despite the front desk girls assuring me she was just in traffic). Now here is where I tell you, I wasn't even that mad. I even felt bad for the girls at the front for having to deal with this mix up. I was sure she probably was in a lot of traffic, or at worst, just forgot. No big deal. I even asked if I could just do a regular spray tan instead since I had purposely scheduled this airbrush for today because I have events to attend all weekend....
No big deal, I didn't get to tan. I could have cared less especially since it was a gift in the first place...... but then Tracy was on the phone with the front desk girl and preceeded to call me a LIAR and that she had never even spoken to me...
now we have a problem...
So Hollywood Tans, apparently believing Tracy when she said I lied, would only let me get a spray tan for 40% off. Considering I am a member, 40% off my membership price for a spray tan is not so bad. But no, I wouldn't have my membership honored, I would only get 40% off FULL PRICE. Are you kidding me?? What happened to customer service? YOUR "technician" never showed up... I was there on time.
So
Hollywood Tans, since apparently you think I lied, how would I know all this then?
1) All the procedures of the airbrush spray tan (especially when I have never had one before). This was explained to me by Tracy on the phone.
2) I originally asked her for a Wednesday airbrush but she told me she didn't work Wednesdays, which left me doing a Thursday.
3) When I felt bad about her having to come in on a Thursday when she wouldn't normally be there, she said that it was ok because she lived in the area.
4) I asked her if 5:00pm was ok and SHE told me 5:30 to make sure I could get there in time from my work.
5) Call records on my phone showing me calling her back and the call log being almost 7 minutes of talking. (but according to Tracy we never talked... hahahaha)
I hate having to write this. I have writing upsetting reviews especially when someone personally insults me. I pride myself on my honesty and my word and I would have thought, Hollywood Tans, that you would have prided yourself on customer service.
MEMBERSHIP CANCELLED.
